Introduction
At InReach ("we", "our", or "us"), we are deeply committed to safeguarding your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use InReach's website, Chrome extension, and related services (collectively, the "Services"). By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect personal data to provide Services. This information includes:
Account Information
When registering for InReach, you provide personal details such as your name, email address, billing address, and payment information. We use this information to manage your account, process payments, and provide customer support.
Business and Product Data
InReach collects your problem statement, product description, and keywords you wish to monitor. We also store Reddit mentions, post URLs, and AI-generated response suggestions created for your use. This data is essential to deliver our monitoring and response generation services.
Technical Information
We collect technical data such as IP addresses, browser type and version, operating systems, Chrome extension activity, and performance metrics. This information assists us in improving functionality, security, and overall user experience.
How We Use Your Information
We utilize the personal data we collect for purposes including but not limited to:
- Delivering and maintaining our Services
- Communicating with you regarding your account, service updates, security alerts, or customer service inquiries
- Sending daily email digests with mention counts and relevant posts
- Preventing, detecting, and addressing security incidents, fraud, or other unauthorized or illegal activities
- Complying with applicable laws, regulatory obligations, and enforcing our terms and policies
How We Share Your Information
We share your personal data only under clearly defined conditions:
Service Providers
We engage third-party service providers to support essential business operations, including authentication services, database hosting, AI generation, monitoring, email delivery, payment processing, and customer support. These providers process your information solely in accordance with our instructions and maintain strict confidentiality.
Legal Compliance and Protection
We may disclose your personal data if legally required or if we believe that such disclosure is necessary to protect the rights, property, or safety of InReach, our users, or others; respond to lawful requests from public authorities; or comply with judicial proceedings or legal processes.
Consent-Based Sharing
Beyond the scenarios described, we will only share your information with third parties if we obtain your explicit consent.
Data Security
InReach implements robust administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, secure authentication tokens, regular security audits, and database-level access controls.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You maintain certain rights concerning your personal data, including the ability to:
- Access, update, correct, or request deletion of your personal information
- Opt-out of receiving promotional communications
- Request transfer of your data to another service
To exercise these rights, please contact us using the details provided below.
Chrome Extension Permissions
Our Chrome extension requires certain permissions to function properly. These include access to Reddit pages for content detection and response injection, local storage for authentication and preferences, and the ability to insert text into Reddit's interface. The extension only operates on Reddit pages and does not access or collect data from other websites you visit.
Children's Privacy
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years old. If we become aware of collecting such data, we will promptly delete it from our systems.
Changes to This Privacy Policy
We reserve the right to periodically update this Privacy Policy. Any revisions will be posted prominently, with the updated effective date clearly indicated. We encourage you to regularly review this policy to stay informed about our privacy practices.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us via email at support@useinreach.com.